Depending on the item(s) weight and dimensions and the location to which the item(s) will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

Handling Time

Products will be shipped within 1-2 weeks upon receipt of payment. Expedited shipping available; additional charges may apply.

Please let us know if you are purchasing the equipment for a specific procedure and we will make every effort to accommodate your needs. We take every surgical procedure seriously and strive to work with you to provide the best possible outcome for your patient.

Shipping Service

VetOvation understands this equipment is expensive. We take every effort to minimize passing this the cost of shipping onto our customers. Shipping via USPS in the United States is least expensive option and is our primary method. All other items will be shipped via FedEx Ground unless otherwise specified. Shipping via DHL, and freight available upon request; additional charges may apply.

Customs Duties and Fees

Customers are required to pay custom duties and fees, vetOvation is not responsible for these fees.

Shipping on Buyer’s Account

Packaging and handling fee of at least $10 per box, $100 per pallet applies to shipments made on buyer’s account.

Freight

Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, oversized items arrive within 7-14 full business days after leaving the warehouse. Most oversized items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Expedited delivery not available.

The freight trucking company will deliver to your designated shipping address, unload the item from the truck, and for an additional fee they can carry it over the threshold into your location. This delivery method does not include flights of stairs, assembly or debris removal.