Warranty & Returns

If you are having issues with a product, please submit a Customer Support Request. Our Customer Support Team will reach out to you within 24 hours.

Warranty

Warranty on most products is 30 days from date of shipment unless otherwise specified.

vetOvation, Inc charges the customer a 25% restocking fee on all returns over 30 days.

Warranty on scopes is 30 days from date of shipment.

An extended warranty may be available, please contact a sales representative for additional information.

Defective Product Returns

We will replace or refund defective products during the warranty period. Returned products will not be accepted unless the buyer has been issued an RMA number and been approved for return. Buyer is responsible for return shipping costs.

Product Exportation

If you purchase equipment within the United States and carry or export the equipment into a different country, you are responsible for any additional customs and duties fees incurred while returning or replacing the product. Please check all equipment before exporting.

Cosmetic Product Returns

Buyer pays return shipping costs, 25% restocking fee, and shipping for replacement product.

Equipment Quality Guide

Our equipment is guaranteed to meet or exceed standards for clinical usage when leaving our warehouse. If you have additional questions or requests please contact a sales representative.

 

Product Clinical Working Condition
Rigid Scopes
  • Clear image when scope is focused, no major damage on outside of scope.
  • Minor marks on lens may be present when camera is completely unfocused.
  • No dents or kinks in casing affecting image.
  • Sufficient light passing through fiber optics.
Monitors
  • No major scratches or scuffs visible when monitor is connected to camera.
  • No dark spots on screen when powered on.
  • Screen replacements are available upon request for an additional fee.
Camera Control Unit
  • No major damage to casing.
  • Tint-free image.
  • All input/output ports working.
Camera Head
  • No more than 5 damaged pixels (spots).
  • No flickering on image during normal camera head usage.
  • All buttons functioning.
  • Lettering and buttons may be worn from normal usage.